At Sincratek, we believe reliable technology starts with people, systems, and support working in sync.

We provide technology support and operations services designed to keep businesses running smoothly around the clock. Our teams work across service desk operations, technical support, system and alert monitoring, incident and request management, application support, user administration, and access management, delivering dependable support at every step.

If you are passionate about technology, problem-solving, delivering excellent support, and working in a collaborative environment, we would love to hear from you.

About the Role

The SOC Analyst (L1) is responsible for continuous security monitoring, alert triage, and first-line incident escalation within the Security Operations Center. This role is well suited to early-career cybersecurity professionals with strong analytical skills, practical knowledge of security monitoring tools, and prior experience supporting cybersecurity, IT operations, or security monitoring within the gaming domain. The analyst supports the protection of enterprise systems by identifying suspicious activity, documenting investigations, and escalating validated threats in accordance with established procedures. The role is based on-site in Hyderabad and is designed for candidates who can operate effectively in a structured, shift-based environment while coordinating with global teams to operate Security Operations in a Follow-the-Sun model.

Key Responsibilities

Monitor security alerts and events across SIEM, endpoint, network, email, and cloud security tools.

Perform first-level triage to validate alerts, identify false positives, and determine whether escalation is required.

Escalate suspected or confirmed incidents to senior SOC analysts, incident responders, or relevant technical teams according to defined runbooks.

Document alerts, investigations, and response actions accurately in ticketing and case management systems for audit and reporting purposes.

Correlate logs and events from multiple sources to identify suspicious patterns, indicators of compromise, or repeated attack activity.

Support 24/7 monitoring operations through shift work, handovers, and adherence to service level expectations where applicable.

Communicate effectively in English when documenting incidents, coordinating with internal stakeholders, or supporting regional operations.

Maintain awareness of current threats affecting financial services, retail, logistics, and other sectors relevant to the organization’s operations.

Qualifications & Experience

Bachelor’s degree or currently completed studies in Cybersecurity, Information Technology, Computer Science, Systems Engineering, or a related discipline.

2+ years of experience in cybersecurity, IT support, network operations, security monitoring, or a related technical role, with mandatory prior experience in the gaming domain.

Basic understanding of networking, operating systems, identity and access concepts, and common cyber threats such as phishing, malware, and unauthorized access attempts.

Familiarity with SIEM platforms, endpoint detection tools, or log analysis concepts acquired through work experience, academic training, internships, or labs.

Ability to write clear incident notes, follow procedures consistently, and work effectively in a structured operational environment.

Working proficiency in English is strongly preferred to support multinational teams and stakeholders.

Availability to work on-site in Panama City, Panama required.

Preferred

Professional certifications such as CompTIA Security+, SC-900, AZ-900, Network+, CEH, or equivalent entry-level cybersecurity credentials.

Prior experience supporting SOC, NOC, help desk, IT operations, or security monitoring environments within the gaming, online gaming, iGaming, or digital entertainment sector.

Exposure to Microsoft security technologies, cloud platforms, or endpoint security solutions commonly used by multinational organizations.

Hands-on practice gained through internships, cyber labs, university projects, capture-the-flag exercises, or security bootcamps.

Understanding of compliance-focused environments and the importance of documentation, control adherence, and audit support.

Strong customer service mindset and the ability to coordinate professionally with internal users, technical teams, and business stakeholders.

What We Offer

Competitive compensation package.
Professional growth and development opportunities.
Exposure to international teams and technology environments.
Collaborative and supportive company culture.
Opportunity to work within a growing technology operations organization.
Hands-on experience with modern systems, tools, and operational processes.

Equal Opportunity Employer

Sincratek is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from qualified candidates regardless of race, ethnicity, gender, age, disability, religion, sexual orientation, or background.

SOC Analyst (L1)

Join Sincratek and be part of a technology team keeping systems, operations, and people in sync. Grow your career while delivering reliable technology support in an international environment.